Refund policy

Welcome to Lumé Outfits.

At Lumé Outfits, customer satisfaction is our priority. Because we offer a combination of our own branded products (Private Label) and carefully sourced international products (Dropshipping Collection), our return and refund policies differ depending on the product type.

Please read this policy carefully before making a purchase.

1. Product Categories

Products sold by Lumé Outfits fall into one of the following categories:

A. Private Label Products

Products designed, manufactured, or sold under the Lumé Outfits brand.

Examples include:

  • Women's Apparel
  • Leather Jackets
  • Leather Wallets
  • Leather Belts
  • Leather Bags
  • Selected Fashion Accessories

These products are eligible for returns and exchanges under the conditions below.

B. Dropshipping Products

Products shipped directly from our trusted international fulfillment partners.

These products are clearly identified on their product pages.

Due to international logistics, customs procedures, and supplier policies, standard returns are generally not available for these items.

2. Return Eligibility – Private Label Products

You may request a return within 14 days of receiving your order if:

  • The item is unused.
  • The item is unworn.
  • Original tags remain attached.
  • Original packaging is included.
  • The item shows no signs of washing, damage, stains, perfume, smoke, or alteration.
  • Proof of purchase is provided.

Once approved, the item must be shipped back within 7 days.

3. Items That Cannot Be Returned

For hygiene, safety, or operational reasons, the following items cannot be returned unless they arrive defective or incorrect:

  • Dropshipping products (except where covered under Section 7)
  • Clearance or final sale items
  • Gift cards
  • Personalized or customized products
  • Products marked "Non-Returnable"
  • Worn, washed, damaged, or altered items
  • Items without original tags or packaging

4. Exchange Policy

Eligible Private Label products may be exchanged for:

  • Another size (subject to availability)
  • Another color (subject to availability)
  • Store credit
  • A replacement for defective merchandise

5. Refund Processing

After we receive and inspect your returned item, we will notify you of the approval status.

If approved:

  • Refunds will be issued to the original payment method.
  • Processing may take 5–10 business days, depending on your payment provider.

Original shipping charges are generally non-refundable unless the return is due to our error.

6. Return Shipping Costs

Customers are responsible for return shipping costs unless:

  • We shipped the wrong item.
  • The item arrived damaged.
  • The item has a verified manufacturing defect.

7. Dropshipping Products

To keep our prices competitive, many products are shipped directly from our international fulfillment partners.

Because these products are shipped internationally, we do not accept returns due to:

  • Change of mind
  • Incorrect product selection
  • Size preference
  • Color preference
  • Buyer’s remorse
  • Delays caused by customs or local postal services (unless otherwise required by law)

However, if your dropshipping product:

  • arrives damaged,
  • arrives defective,
  • is significantly different from the description,
  • arrives incomplete,
  • or you receive the wrong item,

please contact us within 7 days of delivery.

We may, at our discretion:

  • send a replacement,
  • issue a partial refund,
  • issue a full refund,
  • or provide store credit,

depending on the circumstances and the evidence provided.

8. Evidence Required

To process a claim, we may request:

  • Order number
  • Photographs of the product
  • Photographs of the packaging
  • Shipping label
  • Video (if applicable)
  • Description of the issue

Failure to provide sufficient evidence may delay or prevent resolution.

9. Lost Packages

If tracking confirms that a package has not been delivered within the estimated delivery timeframe, please contact us.

Where appropriate, we will investigate with the carrier and, depending on the outcome:

  • arrange a replacement,
  • issue store credit,
  • or provide a refund.

Packages marked as delivered by the carrier may require additional investigation before any resolution is offered.

10. Incorrect Shipping Address

Customers are responsible for ensuring that the shipping address provided at checkout is accurate.

We cannot issue refunds for orders shipped to an incorrect address provided by the customer.

11. Refused Deliveries

If a customer refuses delivery or fails to collect a shipment (where applicable), any refund will be subject to deductions for shipping, return handling, customs charges, and other costs incurred.

For many internationally fulfilled dropshipping products, refused deliveries may not be eligible for any refund because the supplier does not accept returns.

12. Chargebacks

If a customer initiates a payment dispute or chargeback before contacting us, we reserve the right to provide this policy, shipping records, tracking information, and correspondence to the payment processor or card issuer.

We encourage customers to contact our support team first so we can work toward a fair resolution.

13. Cancellations

Orders may be canceled before processing.

Once an order has entered fulfillment or has been shipped, it generally cannot be canceled.

14. Contact Us

For return requests or assistance, please contact:

Lumé Outfits Customer Support

Email: support@lumeoutfits.com

Business Hours:
Monday–Friday
9:00 AM–6:00 PM (PKT)

Please include:

  • Order Number
  • Customer Name
  • Description of the issue
  • Supporting photographs (if applicable)