Terms of service

Welcome to Lumé Outfits ("we," "our," or "us"). These Terms of Service ("Terms") govern your access to and use of our website, products, and services.

By accessing or using our website, placing an order, or interacting with our services, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website.

1. About Lumé Outfits

Lumé Outfits is an online fashion and lifestyle store offering a carefully curated selection of:

  • Women's Apparel
  • Leather Jackets
  • Leather Wallets
  • Leather Belts
  • Leather Bags
  • Leather Accessories
  • Fashion Accessories
  • Selected Dropshipping Products sourced from trusted international suppliers

Some products are sold under the Lumé Outfits brand (Private Label), while others are fulfilled directly by our international fulfillment partners (Dropshipping Collection).

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website with the supervision and consent of a parent or legal guardian.
  • You have the legal authority to enter into a binding agreement.
  • The information you provide is accurate, complete, and up to date.

3. Account Registration

You may create an account to enhance your shopping experience.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.
  • Restricting access to your account.
  • All activities conducted through your account.

Lumé Outfits is not responsible for unauthorized access resulting from your failure to protect your account information.

4. Product Information

We strive to present accurate product descriptions, images, specifications, pricing, and availability.

However:

  • Product colors may vary due to monitor or device settings.
  • Leather products are made from natural materials and may have slight variations in texture or color.
  • Handmade or artisan products may differ slightly from product photographs.
  • Product measurements may vary within standard manufacturing tolerances.

These differences do not constitute defects.

5. Private Label and Dropshipping Products

Our store offers two types of products:

Private Label Products

These are products manufactured or sold under the Lumé Outfits brand.

Dropshipping Products

These products are shipped directly from our trusted international fulfillment partners.

Delivery times, packaging, and return eligibility may differ from our Private Label products. Product pages will indicate any specific shipping information where applicable.

6. Pricing

All prices displayed on our website are subject to change without prior notice.

While we make every effort to ensure pricing accuracy, occasional errors may occur.

If an incorrect price is displayed, we reserve the right to:

  • Cancel the order
  • Refund any payment received
  • Contact you before processing the order

7. Orders

Submitting an order does not guarantee acceptance.

We reserve the right to:

  • Refuse any order
  • Limit quantities purchased
  • Cancel suspicious transactions
  • Cancel duplicate orders
  • Cancel orders suspected of fraud

If your order is canceled after payment, a refund will be issued using the original payment method where applicable.

8. Payment

We accept payment methods displayed during checkout.

By submitting payment information, you represent that:

  • You are authorized to use the selected payment method.
  • Payment details are accurate.
  • Funds are available.

Payments are processed securely through third-party payment providers.

Lumé Outfits does not store your complete payment card information.

9. Shipping

Shipping times vary depending on:

  • Product type
  • Destination country
  • Customs clearance
  • Carrier operations
  • Public holidays
  • Weather conditions

Estimated delivery times are estimates only and are not guaranteed.

We are not responsible for delays caused by customs authorities, shipping carriers, force majeure events, or incorrect addresses provided by the customer.

10. Customs, Import Duties and Taxes

International orders may be subject to:

  • Customs duties
  • Import taxes
  • VAT
  • Brokerage fees
  • Local government charges

Unless expressly stated otherwise, these charges are the responsibility of the customer.

11. Returns and Refunds

Returns and refunds are governed by our separate Return & Refund Policy, which forms part of these Terms.

By placing an order, you acknowledge that you have read and accepted the applicable return conditions for the products you purchase.

12. Order Cancellations

Orders may be canceled before processing begins.

Once an order has entered fulfillment or has been shipped, it generally cannot be canceled.

Custom-made, personalized, or supplier-processed orders may not be eligible for cancellation after production has started.

13. Intellectual Property

All content available on this website, including but not limited to:

  • Logo
  • Brand name
  • Graphics
  • Product photographs
  • Website design
  • Icons
  • Text
  • Videos
  • Marketing materials

is owned by or licensed to Lumé Outfits and is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, publish, or exploit any content without prior written permission.

14. Acceptable Use

You agree not to:

  • Use the website for unlawful purposes.
  • Attempt to gain unauthorized access to our systems.
  • Introduce malware, viruses, or malicious code.
  • Interfere with the operation or security of the website.
  • Copy or scrape website content without permission.
  • Submit false or misleading information.

15. User Reviews and Content

If you submit reviews, comments, photos, or other content, you grant Lumé Outfits a non-exclusive, worldwide, royalty-free license to use, reproduce, publish, and display such content for marketing and business purposes.

You are solely responsible for the content you submit.

We reserve the right to remove content that is offensive, unlawful, misleading, or inappropriate.

16. Promotional Offers

Promotional offers, discounts, coupon codes, and special campaigns:

  • Cannot be combined unless expressly stated.
  • May have expiration dates.
  • May be withdrawn or modified without prior notice.
  • Are subject to availability.

17. Gift Cards

If gift cards are offered:

  • They are non-refundable unless required by law.
  • They cannot be redeemed for cash.
  • Lost or stolen gift cards may not be replaceable.

18. Limitation of Liability

To the maximum extent permitted by law, Lumé Outfits shall not be liable for any indirect, incidental, consequential, punitive, or special damages arising from the use of our website, products, or services.

Our total liability for any claim shall not exceed the amount paid by the customer for the specific order giving rise to the claim, except where prohibited by applicable law.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable consumer protection laws.

19. Disclaimer of Warranties

Our website and services are provided on an "as is" and "as available" basis.

Except as expressly required by applicable law, we make no warranties, express or implied, regarding:

  • Uninterrupted website availability
  • Error-free operation
  • Product suitability for a particular purpose
  • Compatibility with all devices or browsers

20. Force Majeure

We shall not be responsible for delays or failure to perform obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Fires
  • Earthquakes
  • Pandemics
  • Labor strikes
  • War
  • Civil unrest
  • Government actions
  • Internet outages
  • Transportation disruptions
  • Customs delays

21. Indemnification

You agree to indemnify and hold harmless Lumé Outfits, its owners, employees, affiliates, and service providers from any claims, liabilities, damages, costs, or expenses arising from your breach of these Terms, misuse of the website, or violation of applicable laws.

22. Third-Party Services

Our website may integrate with third-party services including payment processors, shipping providers, analytics services, social media platforms, or fulfillment partners.

We are not responsible for the content, policies, or practices of third-party websites or services.

23. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

24. Changes to These Terms

We may update these Terms from time to time to reflect changes in our business, services, or legal obligations.

The updated version will become effective upon publication on this website.

Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.

25. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws applicable to the business entity operating Lumé Outfits, without prejudice to any mandatory consumer protection rights available under the laws of the customer's country of residence.

26. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Lumé Outfits – Customer Support

Email: support@lumeoutfits.com

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PKT)

Please include your order number (if applicable) and a detailed description of your inquiry.