Shipping policy

At Lumé Outfits, we are committed to providing a smooth, reliable, and transparent shopping experience. Because we offer both Private Label products and internationally fulfilled Dropshipping products, shipping methods, processing times, and delivery schedules may vary depending on the product ordered.

Please read this Shipping & Delivery Policy carefully before placing your order.

1. Our Business Model

Lumé Outfits operates a hybrid fulfillment model, offering products through two fulfillment methods:

A. Private Label Collection

These are products manufactured, stocked, or distributed under the Lumé Outfits brand.

Examples include:

  • Women's Apparel
  • Leather Jackets
  • Leather Wallets
  • Leather Belts
  • Leather Bags
  • Selected Accessories

These products may be shipped from our own warehouse or our authorized fulfillment partners.

B. Dropshipping Collection

Certain products are shipped directly from our carefully selected international fulfillment partners.

These suppliers may be located in countries including, but not limited to:

  • China
  • Pakistan
  • Turkey
  • United Arab Emirates
  • Other international fulfillment centers

Dropshipping allows us to offer a wider range of products while keeping prices competitive.

2. Order Processing Time

Processing begins after payment has been successfully verified.

Typical processing times are:

Private Label Products

1–3 Business Days

Some handcrafted or made-to-order products may require additional preparation time.

Dropshipping Products

2–7 Business Days

Processing time depends on:

  • Supplier availability
  • Product type
  • Quality inspection
  • International fulfillment schedules

Orders placed on weekends or public holidays will begin processing on the next business day.

3. Estimated Delivery Times

Delivery estimates begin after your order has been processed and shipped.

The following estimates are provided for guidance only and are not guaranteed delivery dates.

Destination Private Label Dropshipping
United States 7–12 Business Days 7–20 Business Days
Canada 7–12 Business Days 8–22 Business Days
United Kingdom 7–12 Business Days 7–18 Business Days
Australia 10-14 Business Days 8–20 Business Days
European Union 7–12 Business Days 8–22 Business Days
Middle East 5–12 Business Days 8–20 Business Days
Pakistan 2–5 Business Days 5–12 Business Days

Delivery times may vary depending on your location, customs clearance, carrier performance, weather conditions, and seasonal demand.

4. Shipping Charges

Shipping charges are calculated during checkout based on factors including:

  • Destination
  • Product weight
  • Package dimensions
  • Shipping carrier
  • Delivery method
  • Promotional offers

From time to time, Lumé Outfits may offer free shipping promotions on eligible orders.

5. Order Confirmation

After placing an order, you will receive:

  • Order Confirmation Email
  • Payment Confirmation
  • Shipping Confirmation
  • Tracking Information (when available)

Please ensure your email address is entered correctly during checkout.

6. Shipment Tracking

Once your order has been dispatched, tracking information will be sent to your registered email address.

Depending on the shipping carrier, tracking updates may take 24–72 hours to become active.

Some international carriers may have limited tracking visibility while packages are in transit.

7. Split Shipments

If your order contains multiple products, they may arrive in separate shipments.

This is common when:

  • Products are fulfilled from different warehouses
  • Some items are Private Label
  • Some items are Dropshipping products
  • Items become available at different times

You will not be charged additional shipping solely because your order is split for fulfillment purposes, unless disclosed during checkout.

8. International Shipping

Lumé Outfits proudly ships to customers in many countries worldwide.

International shipping availability may vary based on:

  • Product restrictions
  • Carrier availability
  • Local import regulations
  • Customs requirements

Some destinations may experience longer delivery times.

9. Customs, Import Duties & Taxes

International shipments may be subject to:

  • Import duties
  • Customs fees
  • VAT
  • GST
  • Brokerage fees
  • Other local government taxes

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

Lumé Outfits has no control over customs fees imposed by your country's authorities.

10. Shipping Delays

While we strive to deliver all orders promptly, delays may occur due to circumstances beyond our control, including:

  • Customs inspections
  • Severe weather
  • Natural disasters
  • Airline delays
  • Port congestion
  • Carrier operational issues
  • Public holidays
  • Political events
  • Pandemic-related disruptions
  • Increased seasonal shipping volumes

Such delays do not automatically entitle customers to compensation or refunds.

11. Incorrect Shipping Address

Customers are responsible for providing accurate shipping information.

Please review your address carefully before completing your purchase.

If an incorrect address is provided:

  • We will make reasonable efforts to update the address before shipment if notified promptly.
  • Once an order has been shipped, address changes may no longer be possible.
  • Orders delivered to an incorrect address provided by the customer may not be eligible for refund or replacement.

12. Undeliverable Packages

Packages may be returned to the sender if:

  • The address is incomplete or incorrect.
  • The recipient refuses delivery.
  • The package is not collected from the carrier.
  • Customs clearance cannot be completed due to customer inaction.

If a package is returned to us or our fulfillment partner, additional shipping charges may apply before reshipment.

For certain dropshipping products, international suppliers may not accept returned shipments. In such cases, refunds or reshipments may not be available.

13. Lost Packages

If your tracking information has not been updated for an extended period or your package appears to be lost in transit, please contact our Customer Support team.

We will work with the shipping carrier to investigate the shipment.

Depending on the investigation outcome, we may, at our discretion:

  • Arrange a replacement shipment
  • Issue store credit
  • Issue a refund where appropriate

Claims for lost packages should be submitted within 30 days of the estimated delivery date.

14. Delivered but Not Received

If the carrier confirms that your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your delivery location.
  • Verify the shipping address on your order confirmation.
  • Ask household members or neighbors.
  • Contact your local postal service or shipping carrier.

If the package cannot be located, please contact us promptly. We will assist in investigating the matter; however, resolution may depend on the carrier's findings.

15. Damaged Shipments

If your order arrives damaged, please notify us within 7 days of delivery.

Please provide:

  • Your order number
  • Clear photographs of the damaged product
  • Photographs of the packaging
  • Photographs of the shipping label
  • A brief description of the issue

After reviewing your claim, we may offer:

  • A replacement
  • A partial refund
  • A full refund
  • Store credit

The appropriate remedy will depend on the circumstances.

16. Multiple Orders

Orders placed separately cannot be combined after checkout.

Each order will be processed independently and may incur separate shipping charges.

17. Delivery Refusal

Customers who refuse delivery may be responsible for:

  • Original shipping charges
  • Return shipping fees (where applicable)
  • Customs charges
  • Carrier handling fees

Some internationally fulfilled dropshipping products cannot be returned to the supplier. In these cases, refused deliveries may not qualify for a refund.

18. Force Majeure

Lumé Outfits shall not be liable for delays or failures in delivery resulting from circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Floods
  • Earthquakes
  • Fires
  • Epidemics or pandemics
  • Government restrictions
  • War or civil unrest
  • Labor strikes
  • Transportation interruptions
  • Customs inspections
  • Carrier service disruptions
  • Internet outages

19. Shipping Policy Updates

We reserve the right to modify this Shipping & Delivery Policy at any time to reflect changes in our operations, shipping partners, legal obligations, or business practices.

The updated version will become effective immediately upon publication on our website.

20. Contact Us

If you have any questions regarding shipping or delivery, please contact our Customer Support team:

Lumé Outfits – Customer Support

Email: support@lumeoutfits.com

Business Hours: Monday–Friday, 9:00 AM – 6:00 PM (PKT)

When contacting us, please include:

  • Order Number
  • Full Name
  • Shipping Address
  • Description of your inquiry